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swap_horiz Payments & Transfers How do I move money between my own accounts? Use Transfers → Between my accounts. Internal moves are instant, free and available at any hour. Read answer arrow_forward swap_horiz Payments & Transfers How do I send a local (domestic) transfer? Add the beneficiary, enter the amount and reference, then approve with your one-time passcode. Most domestic payments arrive the same working day. Read answer arrow_forward swap_horiz Payments & Transfers How do I send an international wire transfer? Use Transfers → International. You will need the IBAN or account number, SWIFT/BIC, and the beneficiary bank address. Read answer arrow_forward swap_horiz Payments & Transfers How long does a transfer take to arrive? Internal transfers are instant. Domestic transfers usually settle the same working day. International wires take one to five working days. Read answer arrow_forward swap_horiz Payments & Transfers What are the transfer limits on my account? Limits depend on your account type and verification level. Your current limits are shown on the transfer screen before you confirm. Read answer arrow_forward swap_horiz Payments & Transfers How do I track a transfer that has not arrived? Open the transfer in your history to see its live status. If it is past the expected arrival date, raise a ticket and we will trace it. Read answer arrow_forward swap_horiz Payments & Transfers Can I cancel or recall a transfer? Scheduled and pending payments can be cancelled from your history. Once a payment is released it can only be recalled with the beneficiary bank's cooperation. Read answer arrow_forward swap_horiz Payments & Transfers Why was my transfer declined, rejected or returned? The most common causes are insufficient available balance, a limit, a detail mismatch, or a compliance check. The reason is shown on the transfer. Read answer arrow_forward swap_horiz Payments & Transfers How do I add, verify or remove a beneficiary? Beneficiaries are managed under Transfers → Beneficiaries. New ones are confirmed with a one-time passcode and may have a short cooling-off period. Read answer arrow_forward swap_horiz Payments & Transfers How do I set up a scheduled or recurring transfer? Choose a future date, or a repeating schedule, on the transfer screen. Scheduled payments can be edited or cancelled any time before they run. Read answer arrow_forward swap_horiz Payments & Transfers My transfer is asking for a code I do not have Payments can require a one-time passcode and, on some accounts, an additional verification code issued by the bank. Never accept a code from anyone else. Read answer arrow_forward