swap_horiz Payments & Transfers

How do I move money between my own accounts?

Use Transfers → Between my accounts. Internal moves are instant, free and available at any hour.

  1. Sign in and open Transfers.
  2. Choose Between my accounts.
  3. Select the account to debit and the account to credit.
  4. Enter the amount and, optionally, a reference so it is easy to find later.
  5. Review the summary and confirm.

Internal transfers between accounts you hold at Optimal MetroHub Bank settle immediately, carry no fee, and are available outside working hours and on weekends.

Moving between currencies

If the two accounts are in different currencies, the confirmation screen shows the exchange rate and the exact amount that will be credited before you commit. That quoted rate is held for a short window — if you leave the screen open too long you will be asked to refresh it.

If the funds do not appear

Refresh the account page — internal transfers are instant, so a delay almost always means the transfer was not submitted. Check Transfers → History: if the entry is not there, the transfer never went through and you can safely repeat it.

Did this not solve it?

Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.

Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.