How can we help?

support_agent Support & Contact How do I speak to a real person? Call us for anything urgent, use the contact page for general enquiries, or raise a support ticket from inside online banking for anything about your account. Read answer arrow_forward support_agent Support & Contact How do I raise a support ticket? Sign in, open Support, and choose New ticket. Pick a category, describe the issue and attach any evidence — you will get a reference immediately. Read answer arrow_forward support_agent Support & Contact What happens after I raise a ticket? Your ticket is triaged and assigned. You can follow it under Support → My tickets and reply directly in the thread. Read answer arrow_forward support_agent Support & Contact What are all the ways to contact Optimal MetroHub Bank? Phone, secure support ticket, the contact form, and email for general enquiries. Never send account credentials through any of them. Read answer arrow_forward support_agent Support & Contact How do I make a complaint? Raise it as a ticket marked "Complaint", or in writing. We acknowledge promptly, investigate, and give you a written final response. Read answer arrow_forward