Can I cancel or recall a transfer?

Still cancellable

If the status is Scheduled or Submitted, the money has not left. Open the transfer in Transfers → History and choose Cancel. The funds return to your available balance immediately.

Already released

Once a payment is Processing or Completed it is in the hands of the receiving bank. It can only come back if that bank agrees to return it, which normally means the beneficiary consenting. We can raise a recall request, but no bank can guarantee the outcome.

To request a recall, raise a support ticket immediately with:

• The transaction reference, date, amount and currency.
• The reason — duplicate payment, wrong beneficiary, wrong amount, or suspected fraud.
• Any correspondence with the beneficiary.

If you have been defrauded

Say so explicitly and immediately. Suspected fraud is handled on a different, faster track than an ordinary error, and speed materially changes the chance of recovering funds. Call the number on our contact page rather than waiting for a ticket reply.