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credit_card Cards How do I activate a new card? Sign in, open Cards, select the new card and choose Activate. You will confirm the last digits and a one-time passcode. Read answer arrow_forward credit_card Cards How do I set or change my card PIN? Cards → select card → Manage PIN. You will confirm with a one-time passcode. Never write your PIN down or share it. Read answer arrow_forward credit_card Cards How do I freeze or unfreeze a card? Cards → select card → Freeze. It stops new transactions instantly and is fully reversible — ideal when a card is simply mislaid. Read answer arrow_forward credit_card Cards My card has been lost or stolen — what do I do? Freeze it in online banking immediately, then report it so the card is cancelled and replaced. Card loss reporting is available 24/7. Read answer arrow_forward credit_card Cards What is a virtual card and how do I create one? A virtual card is a card number issued instantly for online use. Create, freeze, set limits on and delete them from Cards → Virtual cards. Read answer arrow_forward credit_card Cards Why was my card declined? Usually an available balance issue, a limit, a frozen card, or the merchant's country or category being blocked. The card detail page shows the decline reason. Read answer arrow_forward credit_card Cards How do I top up or fund a card? Cards → select card → Top up, then choose the funding account and amount. Top-ups from your own accounts are instant. Read answer arrow_forward credit_card Cards How do I dispute a card transaction? Open the transaction and choose Dispute, or raise a ticket. Contact the merchant first for ordinary disputes; report fraud immediately instead. Read answer arrow_forward