How do I activate a new card?
Sign in, open Cards, select the new card and choose Activate. You will confirm the last digits and a one-time passcode.
- Sign in and open Cards.
- Select the new card — it will be marked Inactive.
- Choose Activate and confirm the last four digits printed on the card.
- Enter the one-time passcode we send you.
- Set or confirm your PIN.
Activation is immediate. Once active, the card works for online purchases straight away; contactless usually unlocks after your first chip-and-PIN transaction, which is a card-network security rule.
Virtual cards
Virtual cards are active from the moment they are issued. The full number, expiry and security code are revealed in online banking after a passcode check.
If activation fails
- Check you selected the right card if you hold more than one.
- Make sure the card is not past its expiry date.
- Confirm the account the card is attached to is active and not frozen.
Still stuck? Raise a support ticket with the last four digits — never the full card number.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.