support_agent Support & Contact

What are all the ways to contact Optimal MetroHub Bank?

Phone, secure support ticket, the contact form, and email for general enquiries. Never send account credentials through any of them.

Channels

  • Phone — 1-800-BANKING. Best for anything urgent. Card loss and fraud reporting is available 24/7.
  • Support ticket — inside online banking. Best for anything about your account, because it is authenticated and creates a written record.
  • Contact form — on our contact page, for general and pre-sales enquiries.
  • Email — use the email button on our contact page. General enquiries only.

Availability

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Please never send us

  • Your password, PIN or a one-time passcode.
  • A full card number.
  • Identity documents by ordinary email — use the secure upload in online banking or attach them to a ticket.
Email is not a secure channel. Anything sensitive belongs in a support ticket, which is encrypted and tied to your verified account.
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Did this not solve it?

Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.

confirmation_number Raise a support ticket forum Contact us

Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.