How do I speak to a real person?
Call us for anything urgent, use the contact page for general enquiries, or raise a support ticket from inside online banking for anything about your account.
Pick the channel that matches how urgent it is.
| Your situation | Best channel |
|---|---|
| Card lost or stolen, or you suspect fraud | Phone. Staffed 24/7. Do not wait for a written reply. |
| Something about your specific account, balance or a transaction | Support ticket from inside online banking, so we can see the account and answer securely. |
| A question before you become a customer | Contact page — the enquiry form or the phone number. |
| You cannot sign in at all | Contact page or phone. We will verify you another way. |
| A complaint | See How do I make a complaint — complaints follow a formal, tracked process. |
Why account questions need you signed in
We will not discuss balances, transactions or personal details over an unverified channel — that is exactly the gap fraudsters exploit. Signing in proves who you are, so we can help properly instead of speaking in generalities.
When we are available
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Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.