real_estate_agent Loans, Mortgages & Credit

How long does a lending decision take?

Personal loans are usually decided within one to three working days. Mortgages and secured facilities take longer because of valuation and legal work.

FacilityIndicative decision time
Personal loan1–3 working days
Auto loan2–4 working days
Working capital / equipment finance3–7 working days
Mortgage — decision in principle2–5 working days
Mortgage — full offer3–6 weeks, including valuation and legal work

What slows a decision

  • Missing or unreadable documents — by far the most common cause.
  • Income that is hard to evidence, such as irregular self-employed earnings.
  • A valuation or survey that has to be scheduled with a third party.
  • Recent changes in employment or business circumstances.

You will be notified at each stage, and any request for more information appears as a task on your application. Responding the same day is the single biggest thing you can do to speed it up.

Did this not solve it?

Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.

Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.