How do I check the status of my application?

1. Sign in and open Applications.
2. Select the application to see its stage and history.

What the statuses mean

• Draft — started but not submitted. Nothing is being reviewed yet.
• Submitted — received and queued for assessment.
• In review — with an assessor.
• Information required — we need something from you. Open the task and respond; the clock is paused until you do.
• Approved — an offer has been issued for you to review and accept.
• Declined — the application was not successful.
• Withdrawn — cancelled by you, or expired without response.

If it has been longer than expected

Check for an outstanding task first — an unanswered request is the usual reason an application appears to stall. If there is nothing pending from you and the indicative timescale has passed, raise a support ticket quoting the application reference.