How do I activate my new account and make a first deposit?
Sign in, confirm your contact details, set up two-factor authentication, then fund the account by incoming transfer or card.
Your approval email contains everything you need to bring the account to life.
- Sign in with the username you chose during the application.
- Confirm your contact details. We ask you to re-confirm your email and mobile number, because both are used for security codes.
- Set up two-factor authentication. This is mandatory before your first outgoing payment.
- Copy your banking details. Your account number, and where applicable your IBAN and SWIFT/BIC, are shown on the account page.
- Fund the account. Send an incoming transfer from another bank, or use a supported card top-up. Incoming domestic transfers usually land the same working day; international transfers take one to three.
Nothing has arrived yet?
Incoming funds only appear once the sending bank has released them. Check that the sender used your full account name exactly as registered, and that they included your account number or IBAN without spaces. If it has been more than three working days, raise a support ticket with the sender's confirmation reference attached.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.