How do I log in to online banking for the first time?
Use the username you created during your application and the password you set. You will be asked to confirm a one-time passcode and set up two-factor authentication.
- Open the sign-in page from the Login button in the site header. Always start from Optimal MetroHub Bank's own website rather than a link in an email.
- Enter the username you chose during your application, and your password.
- Enter the one-time passcode sent to your registered mobile or email.
- Complete the two-factor authentication setup when prompted. This takes about a minute and protects every payment you make afterwards.
- Review the security summary and confirm your contact details are correct.
Check you are on the real site
- The address bar shows a padlock and the correct domain — check the spelling character by character.
- We never ask for your full password over the phone, by email or in a chat window.
- If a page asks for your card PIN in order to log in, it is not us. Close it and report it.
Trouble getting in? Work through I forgot my password, I am not receiving my one-time passcode, or My account is locked — between them they resolve almost every sign-in problem.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.