How do I open an account with Optimal MetroHub Bank?
Start the application online, verify your identity, and fund the account. Most straightforward applications are completed the same working day.
Opening an account with Optimal MetroHub Bank is done entirely online. There is no branch visit and no paperwork to post.
The five steps
- Choose your product. Personal checking, savings, a business account or a treasury facility — each product page lists the features, rates and eligibility so you can compare before you commit.
- Complete the application form. We ask for your legal name, date of birth, residential address, contact details, nationality, tax residency and employment or business information.
- Verify your identity. Upload a government-issued photo ID and a recent proof of address. This is a regulatory requirement for every regulated financial institution — see Why we verify your identity.
- Wait for the review. Our onboarding team performs identity, sanctions and eligibility checks. You will receive an email at each stage, and you can check progress by signing in.
- Fund and activate. Once approved, your account number and banking details appear in online banking. Make your first deposit and the account is live.
Before you start
- Use your legal name exactly as it appears on your ID — a mismatch is the single most common cause of delay.
- Have a clear photo or scan of your documents ready. All four corners must be visible and the text legible.
- Use an email address and mobile number you control; both are used for security codes.
If you started an application and did not finish it, sign in with the credentials you created and pick up where you left off. Incomplete applications are held for a limited period before they expire.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.