How do I keep my devices safe for banking?

The essentials

• Install updates promptly. Most attacks use flaws that were already patched.
• Lock every device with a PIN, password or biometric.
• Install apps only from official stores and check the publisher before installing.
• Never install remote access software because someone asked you to over the phone. This is the mechanism behind most large impersonation losses.
• Use your mobile data rather than public Wi-Fi for banking. If you must use public Wi-Fi, use a reputable VPN.
• Sign out properly on shared or borrowed devices, and never save the password there.

Warning signs your device is compromised

• Sudden battery drain, overheating or a spike in data usage.
• Apps you do not remember installing.
• Being signed out repeatedly, or passcodes arriving that you did not request.
• Browser pages or pop-ups asking for banking details on unrelated sites.

If you suspect a compromise, stop banking on that device. Change your password from a different, trusted device, sign out everywhere, and contact us.