How do I review and remove trusted devices?
Profile → Security lists every device and recent sign-in. Remove anything you do not recognise, then change your password.
Reviewing your devices takes a minute and is the fastest way to spot unauthorised access.
- Sign in and open Profile → Security.
- Open Devices & activity. Each entry shows the device type, approximate location, and the date it was last used.
- Select Remove next to anything you do not recognise, or any device you no longer own. That device will have to complete full verification next time.
- Use Sign out everywhere to end every active session at once.
If you see something you do not recognise
- Remove the device and sign out everywhere.
- Change your password to one you have never used on any other site.
- Check your recent transactions and beneficiary list for anything unfamiliar.
- Report it to us straight away so we can review the account and add monitoring.
Approximate locations come from network data and are not exact. A neighbouring city is normal; a different country you have not visited is not.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.