ATM withdrawals, cash limits and deposits

Withdrawal limits

Your daily ATM limit is shown under Cards → Controls and can be adjusted within the ceiling for your account type. Lowering it is a sensible precaution if you rarely use cash.

Fees

• Withdrawals within your allowance and network are usually free.
• Beyond the allowance, or at a non-network machine, a fee may apply.
• Withdrawals abroad involve currency conversion and may carry an additional charge.
• The ATM operator may add its own fee, which it must display before you confirm — you can always cancel at that point.

If an ATM does not dispense

1. Keep the receipt or note the ATM location, date and exact time.
2. Check your account — many failed withdrawals reverse automatically within a few working days.
3. If it has not reversed, raise a support ticket with those details and we will raise a claim with the ATM operator.

Depositing cash

Cash deposit options depend on your location and account type. Check Accounts → Deposit in online banking for the methods available to you, or ask through a support ticket.