How do I update my address, phone number or email?
Phone and email can be changed under Profile → Security after verification. Legal name and address changes need supporting documents.
Self-service changes
Sign in and open Profile → Security. From there you can update:
- Mobile number — you will confirm a code sent to the old number, then to the new one.
- Email address — confirmed by a link sent to the new address.
- Notification preferences and account nicknames.
Changes that need documents
- Residential address — upload a proof of address dated within the last three months.
- Legal name — upload the marriage certificate, deed poll or court order plus an updated photo ID.
- Nationality or tax residency — upload the new passport or tax certificate.
Submit these under Profile → Verification, or attach them to a support ticket. Changes are applied once reviewed, usually within one working day.
For your protection, some security-sensitive changes temporarily restrict outgoing payments for 24 hours. This is deliberate: it stops an attacker who has gained access from redirecting your security codes and immediately draining the account.
Did this not solve it?
Raise a support ticket from inside online banking and a specialist will answer with your account in front of them — or contact us if you cannot sign in.
Monday to Friday, 08:00 – 20:00 (CET). Card loss and fraud reporting is staffed 24/7.