I forgot my password — how do I reset it?

1. Go to the sign-in page and select Forgot password.
2. Enter your username or the email address registered on the account.
3. We send a reset link to your registered email and, where enabled, a one-time passcode to your mobile.
4. Open the link and set a new password. It must be at least 12 characters and include upper case, lower case, a number and a symbol.
5. Sign in with the new password. Existing sessions on other devices are signed out automatically.

If the reset email does not arrive

• Wait two minutes — delivery is usually instant but can queue.
• Check spam, junk and any promotions tab.
• Confirm you are checking the address registered on the account, not a newer personal one.
• Reset links expire for security. If yours has expired, request a fresh one.

If you no longer have access to the registered email address, the self-service reset cannot reach you. Raise a support ticket, or use the contact page — we will verify your identity through an alternative route before changing anything.