How do I close an account, or reactivate a dormant one?

Closing an account

1. Move or withdraw the remaining balance, or tell us where to send it.
2. Cancel any scheduled or recurring payments and update anyone who pays into the account.
3. Raise a support ticket titled "Account closure" and confirm the account number.
4. We check for pending transactions, settle any outstanding fees, and confirm closure in writing.

Closure normally completes within five working days. Accounts with an active loan, card balance, or a transaction still in dispute cannot be closed until those are resolved.

Dormant accounts

An account with no customer-initiated activity for an extended period is marked dormant. This is a protective measure — dormant accounts are a common fraud target. While dormant, outgoing payments are blocked but your funds remain safe and any interest continues to accrue.

To reactivate, sign in and follow the prompt, or raise a support ticket. We will ask you to re-confirm your identity and your current address. Reactivation is normally same-day.